At JIVANTAÈ, we understand that plans may change. This policy explains how order cancellations are handled.

• Cancel within 24 hours of placing the order
• Cancellation must be before processing or dispatch

• 5% processing fee applicable
• Covers payment and admin costs

• Cancellation not allowed after dispatch
• Handled under Return & Refund Policy

• Processed within 5–7 business days
• Refund to original payment method
• COD refunds via bank transfer / UPI

• Orders already processed or shipped
• Sale or promotional items (if specified)

• Provide Order ID
• Registered mobile/email